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Mortgage Finance

Originators, purchasers, sellers and servicers of home mortgage and equity loans. The…

Content Database

Search the Database Over 1,000 posts on topics ranging from strategy to operations,…

What is Big Data?

Big data refers to extremely large and complex datasets that are difficult…

Business Functions

Business functions are the activities that are essential to the operation and…

Knowledge Work

Knowledge work refers to work that involves the creation, use, or application…

Data Analysis

Data analysis is the process of collecting, organizing, and examining data in…

What is Cultural Fit?

Culture fit refers to the compatibility of a candidate’s attitudes and experiences…

Operating Model

An operating model is a framework that outlines how a business operates.…

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Top-down vs Bottom-up Jonathan Poland

Top-down vs Bottom-up

Top-down and bottom-up are opposing approaches to thinking, analysis, design, decision-making, strategy,…

Product Identity Jonathan Poland

Product Identity

Product identity refers to the overall personality or character of a product.…

Generic Brand Jonathan Poland

Generic Brand

A generic brand is a type of brand that does not have…

Research Types Jonathan Poland

Research Types

Research is the process of systematically seeking and interpreting knowledge through inquiry,…

Examples of Customer Needs Jonathan Poland

Examples of Customer Needs

Customer needs refer to the specific requirements, desires, or expectations that a…

Cycle Time Jonathan Poland

Cycle Time

Cycle time is a measure of the time it takes to complete…

Qualitative Data Jonathan Poland

Qualitative Data

Qualitative data refers to information that is expressed in a language such…

Work Quality Jonathan Poland

Work Quality

Work quality refers to the value or merit of the work that…

Cause and Effect Jonathan Poland

Cause and Effect

Cause and effect is a concept that refers to the relationship between…

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Search the Database

Over 1,000 posts on topics ranging from strategy to operations, innovation to finance, technology to risk and much more…

Ways of Thinking Jonathan Poland

Ways of Thinking

Ways of thinking refer to the mindsets and approaches that individuals use…

Operations Plan Jonathan Poland

Operations Plan

An operations plan is a document that outlines the steps a business…

Competitive Differentiation Jonathan Poland

Competitive Differentiation

Competitive differentiation refers to the unique value that a company’s product, service,…

Ground Rules Jonathan Poland

Ground Rules

Ground rules are rules or guidelines that are established at the beginning…

Right to Repair Jonathan Poland

Right to Repair

The right to repair is the idea that consumers should have the…

Product Benefits Jonathan Poland

Product Benefits

A product benefit is the value that a customer derives from a…

Data Security Jonathan Poland

Data Security

Data security is the practice of protecting data from unauthorized access, use,…

Customer Service Techniques Jonathan Poland

Customer Service Techniques

Customer service is any person-to-person exchange between a business and a customer.…

Business Relationships Jonathan Poland

Business Relationships

Business relationships are the connections, interactions, and communications between a company and…