Costs

Switching Barriers

Switching Barriers Jonathan Poland

Switching barriers are factors that make it difficult or inconvenient for customers to switch from one product or service to another. These barriers can take many forms, including costs, contractual obligations, risks, and disruptions to service. From a seller’s perspective, switching barriers can help prevent customers from leaving and allow the company to charge higher prices. Some companies may even intentionally create barriers to switching, such as by imposing fees or making it difficult to close an account, in order to make it harder for customers to leave.

From a customer’s perspective, switching barriers can be a source of frustration and expose them to higher prices, unfair terms, reductions in benefits, or degradation of service. In some cases, industries with high switching barriers may be subject to government regulation in order to protect consumers from unfair practices.

Overall, switching barriers can have significant implications for both buyers and sellers in a market. Customers may face barriers to switching that make it difficult for them to find the best product or service for their needs, while sellers may use these barriers to maintain their market position and charge higher prices. In many cases, it is important for customers to be aware of switching barriers and be prepared to take steps to overcome them in order to find the best product or service for their needs. The following are some common types of switching barriers.

Learning
The time and expense of learning about a new product or service. If you purchase a new type of mobile device, you need to learn its interfaces.

Integration
The requirement to get a new product or service working with everything else you own. For example, importing your data into software.

Configuration
The need to configure and customize the new product or service.

Development
The need to create things for the new product or service. For example, the need to develop software to use a new database product.

Productivity & Efficiency
A decrease in productivity and efficiency due to the process of learning and integrating a new product or service. For example, a salesperson works more slowly after switching to a new type of sales automation software.

Business Disruption
The potential for your customer services, marketing or operations to go offline as you make changes or switch over.

Risks
Risks associated with a new product or service. If you try a new shampoo, you may risk a bad hair day.

Cancellation Fees
Penalties charged by your current provider such as a cancellation fee. It is common for firms such as telecom companies to attempt to increase switching costs to retain customers, even if they are dissatisfied. Firms with high switching costs may have little incentive to improve customer satisfaction.

Vertical Integration

Vertical Integration Jonathan Poland

Vertical integration is a business strategy that involves a company expanding its operations to include control over the production and distribution of its products or services. This can be accomplished through a number of ways, such as acquiring or investing in companies that are involved in the production or distribution of the products, or by expanding the company’s own operations to include these activities. Vertical integration can provide a number of benefits, such as increased control over the supply chain and improved efficiency, but it can also bring challenges, such as higher costs and a greater risk of failure if the expansion is not successful.

Vertical integration can allow a company to control various aspects of its supply chain, from the production of raw materials to the distribution of finished products.

  • A car manufacturer acquires a company that produces car batteries, allowing the car manufacturer to control the production and supply of the batteries for its own vehicles.
  • A clothing retailer opens its own manufacturing facility to produce the clothing it sells in its stores, allowing the retailer to control the design, production, and distribution of its products.
  • A fast food chain opens its own farms to grow the ingredients it uses in its menu items, allowing the chain to control the quality and supply of the ingredients.

Some more examples include:

Commodities
An apple farmer begins to produce apple pies to move further up the value chain.

Suppliers
A supplier of computer parts begins to manufacture finished goods such as mobile devices.

Manufacturing
A manufacturer produces its own commodities and supply of parts. For example, a solar panel manufacturer that produces silicon, silicon wafers, solar cells and solar modules. This might be done to produce panels of superior quality to establish a competitive advantage.

Wholesaling
A manufacturer may establish its own wholesale network in order to reach customers or retailers directly without a middleman.

Direct to Customer
A tea farmer cuts out multiple levels of supply chain intermediaries by selling directly to customers from a website.

Retailing
A fashion manufacturer opens its own retail shops to build brand recognition and control its brand experience.

Logistics
An company begins deliveries to the customer to reduce dependence on delivery companies.

Services
A bicycle manufacturer starts a bicycle rental service.

End-to-End
A diamond company controls its entire supply chain including mining, logistics, manufacturing and retail.

 

Advantages

Vertical integration can have several advantages for a firm:

Quality: Controlling the end-to-end quality of your products and services.

Cost: Reducing costs by cutting out intermediaries in the supply chain such as wholesalers.

Risk Reduction: Removing risks such as unreliable supply chain partners. For example, an ecommerce company that is able to replace a delivery partner that is often delivering things late and losing packages.

Competitive Advantage: Building competitive advantages such as a firm that achieves higher quality products and services than all competitors by controlling every detail of the supply chain. For example, a jam company that produces a higher quality jam by farming higher quality berries.

Disadvantages:

Vertical integration has several potential disadvantages for a firm:

Flexibility: Vertical integration tends to be a more rigid structure that is more difficult to change than a situation where you have partnerships in the supply chain. For example, a jam company that grows its own strawberries and raspberries may have difficulty shifting to changing consumer tastes such as a preference for pomegranate and cherries. In other words, partners can be replaced quickly but your own organization can be difficult and expensive to change.

Competitive Advantage: A firm does well to stick to areas where it has a competitive advantage. For example, an ecommerce company may be good at marketing and digital retailing but terrible at running a delivery company. In other words, they may intend to reduce costs and improve quality only to see higher costs and less quality due to their lack of capabilities in an area outside their experience.

Anti-competitive Practices: Vertical integration is often done in order to exclude competitors from an industry. For example, if you own all the parts suppliers for a particular product, it is far more difficult for a competitor to challenge you. This is a negative aspect of vertical integration for society as it can allow a firm to dominate an industry. This can result in higher prices and lower quality.

Vertical Integration vs Horizontal Integration: Vertical integration is a move to control more of your supply chain for a single product or product category. Horizontal integration is the expansion of activities at the same level of the supply chain such as a chain of coffee shops that launches a chain of restaurants. These two strategies aren’t mutually exclusive and both can be pursued at the same time.

Forward Integration vs Backward Integration: Forward integration is vertical integration that moves up the supply chain in the direction of the customer such as a manufacturer that opens retail locations. Backward integration is vertical integration that moves down the supply chain in the opposite direction of the customer such as a retailer that begins manufacturing its own products.

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