serviceable market

Serviceable Market

Serviceable Market Jonathan Poland

Serviceable available market (SAM) is a term used in business and marketing to refer to the portion of a market that is potentially available to be served by a particular product or service. It is a subset of the total addressable market (TAM), which is the total potential market for a product or service. SAM takes into account factors such as the ability of the business to reach and serve customers in the market, as well as the willingness of customers to purchase the product or service. By understanding the SAM for a particular product or service, a business can make informed decisions about how to target and market its offerings to maximize its potential in the market.

Calculation
Serviceable available market is based on a company’s products and distribution channels. Calculation of SAM requires industry data such as the size of a particular industry broken down by nation or city. For example, an auto manufacturer may calculate SAM by adding the market for their products in every nation that they reach with their distribution partners.

Value
Serviceable available market is relevant to product development and distribution strategy. It represents the total revenue a company could achieve if it had no competition. A company with a high market share may need to increase its SAM in order to continue to grow. A small company with a large SAM may be able to reach its revenue targets with less than 1% market share.

Example
The global market for restaurant services is counted in trillions of dollars whereas a restaurant chain with locations in 12 cities can only reach a serviceable available market of 12.1 billion USD.

Serviceable obtainable market (SOM) is a conservative and realistic estimate of the revenue for a product or service. It may be based on the total size of a market and the percentage of that market that a company is likely to win. This is based on strengths against the competition in areas such as promotion, sales, distribution, pricing and brand awareness. Service obtainable market also considers customer needs and preferences to assess what percentage of a market can realistically be captured by an offering.

Example
A Japanese restaurant opens in a mid-sized Australian city. The total market for restaurants in the city is $4 million dollars a month. They estimate the demand for Japanese food at 15% of this, or $600,000 a month. There are three other Japanese restaurants in town meaning that they each on average will have gross revenue of $150,000 a month. The restaurant assesses its competitiveness and feels it will do better than average. They set their serviceable obtainable market at $200,000 a month this represents a 5% market share.

Total addressable market (TAM) is the global, regional or national market size for a product or service.

Calculation
Total addressable market can be calculated by total sales or total unit sales for a year. Such data may be available from governments, industry associations and market research firm. TAM is often a global number but can also be calculated for a nation or region.

Value
TAM may be calculated for a company’s entire product line. This is extremely relevant to large company as they may require large markets to continue to grow. For example, an electronics company with a high market share may expand their TAM by entering a new industry such as transportation infrastructure. TAM is also relevant to small businesses which in an extremely large industry requires a unique value proposition that larger competitors will find difficult to match. Alternatively, a small business with a small TAM might aim to take a high market share and plan to service the entire market.

Example
The total addressable market for global telecom services was around 1.1 trillion Euro in 2016

Learn More
Brand Objectives Jonathan Poland

Brand Objectives

Brand objectives refer to the specific goals that a brand is working towards. These goals can be both long-term end-goals,…

Employee Goals Jonathan Poland

Employee Goals

Employee goals are specific targets or objectives that are set for an individual employee in order to align their work…

What is Genchi Genbutsu? Jonathan Poland

What is Genchi Genbutsu?

Genchi Genbutsu is a Japanese term that refers to the practice of going to the source or the root of…

Original Research Jonathan Poland

Original Research

Original research refers to the creation of new knowledge through the investigation of a topic or problem. This can involve…

Law of Supply and Demand Jonathan Poland

Law of Supply and Demand

The Law of Supply and Demand is one of the fundamental principles of economics. It states that the quantity of…

Quality Management Jonathan Poland

Quality Management

Quality management is a process that ensures products and services meet certain standards of quality before they are released to…

Veblen Goods Jonathan Poland

Veblen Goods

Veblen goods are a type of consumer good that is perceived as being more valuable or desirable because of its…

Coding Skills Jonathan Poland

Coding Skills

Coding skills are a combination of talents, knowledge, and experience that enable an individual to create valuable software. This can…

Market Saturation Jonathan Poland

Market Saturation

Market saturation refers to a state in which a particular market is filled with a high number of similar products…

Content Database

Search over 1,000 posts on topics across
business, finance, and capital markets.

Labor Productivity Jonathan Poland

Labor Productivity

Labor productivity is a measure of the efficiency with which labor is used to produce goods and services. It is…

Lobbying Jonathan Poland

Lobbying

Vertical integration is when a single company owns multiple levels or all of its supply chain.

Customer Advocacy Jonathan Poland

Customer Advocacy

Customer advocacy is a customer service strategy that involves employees representing and fighting for the interests of customers, rather than…

Economic Opportunity Jonathan Poland

Economic Opportunity

Economic opportunity refers to the support that a society provides to individuals that enables them to thrive in the economy.…

Administrative Skills Jonathan Poland

Administrative Skills

Administrative skills are abilities and personality traits that enable a person to be efficient and organized in a workplace setting.…

Technology Theories Jonathan Poland

Technology Theories

A technology theory is a broad idea that has significant implications for technology and its effects on society and culture.…

Workload Automation Jonathan Poland

Workload Automation

Workload automation is the process of automating the execution of routine tasks and processes in a business environment. It involves…

Supplier Risk Jonathan Poland

Supplier Risk

Supplier risk refers to the risk that a supplier will not fulfill their commitments to an organization, which could result…

Operational Efficiency Jonathan Poland

Operational Efficiency

Operational efficiency can be defined as the ratio between the inputs to run a business and the output gained from the business. It is primarily a metric that measures the efficiency of profit earned as a function of operating costs.