Customer Convenience

Customer Convenience

Customer Convenience Jonathan Poland

Customer convenience refers to any aspect of the customer experience that makes it easier and more efficient for them. This can include the design of products, services, environments, and processes to save customers time and effort. Many businesses focus on providing convenience to attract and retain customers, as it is a highly valued attribute. Customers are often willing to pay a premium for convenience, as it saves them time and effort. As a result, business models that prioritize customer convenience are common. The following are common types of customer convenience.

Location
Products and services that are close to the customer when needed. For example, a magazine shop at an airport.

Portability
Items that are easy to carry around such as a mobile phone.

Time-saving
Customer experiences that save time as compared to traditional alternatives. For example, a precooked meal that simply needs to be heated in a microwave.

Usability
Things that are easy to use such as a site with one-click ordering.

Packaging
Packaging that is easy to open, reseal and reuse. Things in single portion packages may save the customer effort.

Delivery
Delivering items to the customer’s location.

Scheduling
Doing things at a time that is convenient for the customer. Such as a home repair contractor that schedules precise appointments.

Automation
A machine or information technology that does work for the customer. For example, a dishwasher that saves part of the effort of washing dishes.

Defaults
Setting reasonable defaults for configuration options. For example, an air conditioner that automatically defaults to auto mode at a popular temperature.

Customization
An easy way to customize things such as an air conditioner with clear and powerful menus that give users control over the unit.

Services
Doing work for the customer such as walking their dog.

Management
Managing processes for the customer such as a vacation package where everything is orchestrated including transportation, accommodation, meals, activities and entertainment.

Self-service & Personal Attention
Some customers will find self-service tools to be convenient and others will find personalized attention from your staff to be more convenient. Generally speaking, asking the customer to jump through technical steps such as installing an app isn’t at all convenient.

Personalization
Remembering the customer’s preferences. For example, you ask a hotel for firm pillows once and they automatically have firm pillows ready in your room with every stay afterwards.

Learn More
Examples of Consumer Goods Jonathan Poland

Examples of Consumer Goods

Consumer goods are physical products that are purchased by individuals for their own personal use. These goods are typically tangible,…

Design-Driven Development Jonathan Poland

Design-Driven Development

Design-driven development is a product development approach that places a strong emphasis on design, with a focus on form, function,…

Bias for Action Jonathan Poland

Bias for Action

Bias for action is a mindset or approach that emphasizes the importance of taking action quickly, without extensive thought or…

What is a Self-Replicating Machine? Jonathan Poland

What is a Self-Replicating Machine?

Self-replicating machines are robots or nanobots that are capable of producing copies of themselves, using scavenged materials and energy to…

Turnaround Management Jonathan Poland

Turnaround Management

Turnaround management is a specialized form of management that involves developing and implementing strategies and plans to rescue an organization…

Capital Goods Jonathan Poland

Capital Goods

Capital goods are physical assets that are used in the production of other goods or services. These assets are considered…

Business Environment Jonathan Poland

Business Environment

The business environment refers to the external factors and conditions that can affect a company’s operations and performance. It includes…

Innovation Risk Jonathan Poland

Innovation Risk

Innovation is a proactive approach to business and design that aims to make significant improvements, rather than simply making incremental…

Content Database

Coding Skills Jonathan Poland

Coding Skills

Coding skills are a combination of talents, knowledge, and experience that enable an individual to create valuable software. This can…

Thomson Reuters Jonathan Poland

Thomson Reuters

Thomson Reuters Corporation (TRI), headquartered in Toronto, Canada, is a global provider of business information services. The company’s operations span…

Qualified Small Business Stock (QSBS) Jonathan Poland

Qualified Small Business Stock (QSBS)

Qualified Small Business Stock (QSBS) refers to a special classification of stock in the United States that offers significant tax…

Pricing Strategy Jonathan Poland

Pricing Strategy

Pricing strategy is the process of determining the right price for a product or service based on market conditions, business…

Levi Strauss Jonathan Poland

Levi Strauss

Levi Strauss & Co. (LEVI) is a global apparel company that designs, markets, and sells jeans, casual wear, and related…

Gap Analysis Jonathan Poland

Gap Analysis

A gap analysis is a method used to determine the distance between an organization’s current state and its desired future…

Risk Culture Jonathan Poland

Risk Culture

Risk culture refers to the values, attitudes, and behaviors related to risk management that are inherent in the culture of…

Soft Skills Jonathan Poland

Soft Skills

Soft skills are a broad and diverse set of abilities that are essential for success in many areas of life,…

Fedex Corporation Jonathan Poland

Fedex Corporation

Established in 1971, FedEx Corporation (FDX) is a leading transportation, e-commerce, and business services company with operations in the US…