Corporate Culture

Corporate Culture

Corporate Culture Jonathan Poland

Corporate culture refers to the values, beliefs, and behaviors that shape an organization and the way it operates. It is the collective personality of a company, and it influences everything from the way employees work together to the way the company interacts with customers and stakeholders.

A strong corporate culture can have numerous benefits for an organization. It can create a sense of unity and purpose among employees, leading to increased motivation and productivity. It can also help to attract and retain top talent, as employees are more likely to want to work for a company that aligns with their own values and beliefs. Additionally, a positive corporate culture can lead to better customer experiences and more loyal customers.

However, a negative corporate culture can have the opposite effect. It can lead to low employee morale, high turnover rates, and a poor reputation among customers and stakeholders. Therefore, it is important for organizations to carefully cultivate and maintain a healthy corporate culture.

There are several factors that contribute to corporate culture. These include the company’s mission and values, leadership style, communication patterns, and the way in which decisions are made and problems are solved.

One way to shape corporate culture is through the hiring process. By selecting candidates who align with the company’s values and goals, organizations can create a workforce that is cohesive and committed to the company’s mission.

Another way to shape corporate culture is through training and development programs. By providing opportunities for employees to learn and grow, organizations can help to foster a culture of continuous improvement and innovation.

Ultimately, corporate culture is an important aspect of any organization and can have a significant impact on its success. By focusing on creating a positive and supportive culture, companies can encourage their employees to be their best selves and work towards achieving their goals. The following are common elements of corporate culture.

Corporate Identity

The identity of a firm as defined and promoted by management using tools such as branding, promotion and public relations.

Corporate Image

The identity of a firm as it is actually perceived by stakeholders including employees. For example, if a firm presents itself as being environmentally responsible, insiders may view this as greenwashing if it doesn’t reflect operational realities.

Management Style

The style of leadership and management that prevails at a firm such as command and control or creative leadership.

Authority

The distribution of authority within a firm. For example, a hierarchy with authority concentrated in the hands of a few individuals or a flat organization with authority distributed to many individuals.

Tone at the Top

The ethics, values and behavior of senior management. This tends to be reverberate throughout a firm. For example, if senior management spend money recklessly the entire organization may exhibit poor cost control.

Organizational Structure

The structure of departments and teams. For example, an organization with sales reporting to marketing versus an organization where sales and marketing are at the same level in the org chart. This may have a large impact on norms and expectations in the sales team.

Working Conditions

The working conditions at the firm such as hygiene factors, remuneration and work schedule.

Work-life Balance

Employees who feel that work compliments their lifestyle as opposed to consuming their time to the point that they are putting life on hold.

Goal Setting

The process of developing and agreeing to goals and objectives. For example, a firm where employees have significant influence over their objectives as opposed to a firm where objectives are completely nonnegotiable.

Performance Management

The process of monitoring performance, communicating feedback, rewarding performance and managing performance issues. For example, a firm where employees immediately receive feedback when they are off-track as opposed to team that suddenly informs an employee their performance has been low for six months.

Decision Making

Norms of decision making such as a process of consensus building versus decisions driven by a talented leader.

Organizing Principle

Principles, standards and policies that are used to guide strategy and decision making.

Mission

A shared mission that describes what you’re trying to achieve.

Vision

A shared vision of the future. For example, a firm that sees a future where transportation infrastructure is far more more efficient, safe, fast and environmentally responsible.

Epic Meaning

The degree to which employees and other stakeholders buy in to your mission and vision and feel that they are part of something big and meaningful.

Storytelling

The history of your firm that survives as lively stories that employees actively share.

Norms

Unspoken rules of behavior that exist within a team. For example, a safety culture where everyone is expected to err on the side of caution.

Controls

Internal controls can have an impact on your culture. For example, a culture of trusting your employees versus controls that monitor their every move.

Red Tape

Imposing administrative burdens on employees tends to reduce job satisfaction.

Work Ethic

Expectations for effort and hours of work.

Motivation

The reason that employees show up to work in the morning. For example, a team where everyone is passionate about their work versus a team where employees are only motivated to avoid being dismissed.

Quality of Work

Expectations for the quality of work products. For example, an investment bank that expects equity analysts to perform extensive due diligence before offering an opinion on a security.

Corporate Memory

A firm that learns from successes and failures versus a firm that forgets to capitalize on things that work and repeats failures.

Lessons Learned

The habit of analyzing the recent past to capture what you have learned.

Locus of Control

The degree to which employees believe they can change the world. For example, employees that view poor ethics and environmental stewardship as a hopeless condition versus a firm where employees take action to correct the behavior of a firm.

Risk Tolerance

The risk appetite of stakeholders, including employees.

Risk Management

A firm that takes calculated and managed risks as opposed to a firm that takes reckless risk.

Business Experiments

The degree of experimentation that is expected or accepted by a corporate culture.

Preserving Ambiguity

A firm that quickly jumps to conclusions and easily makes assumptions versus a culture of challenging assumptions and leaving things as open as possible.

Resistance to Change

The habit of trying to slow down change versus a culture that embraces an aggressive rate of change.

Trained Incapacity

Trained incapacity is when employees can’t see beyond the status quo due to their training or experience. For example, an experienced software developer who has trouble adapting to new coding methods, environments and security models because they may violate principles the developer views as unbreakable.

Political Correctness

The degree to which language is carefully controlled and monitored to avoid offending anyone. It is possible for a firm to be closely aligned to a political party or ideology such that employees who think differently feel unwelcome.

Ethical Climate

Norms of right and wrong. For example, a firm that investigates the sustainability practices of its partners as opposed to a firm that outsources work to questionable partners who are treating the environment, workers and communities poorly.

Candor

Norms of directness, truthfulness and authenticity. For example, a marketing team that engages in aggressive puffery versus a team that expects authentic and honest representations of products and services.

Tolerance for Disagreement

The degree to which a firm accepts differing opinions and worldviews. Some firms view lively argument as healthy and creative. Others adopt a strict system of beliefs to which all employees must conform.

Saving Face

How people are treated when they fail or are wrong about something. Some corporate cultures will allow individuals to save face when they fail while others will call out every perceived failure.

Corporate Narcissism

A firm that exhibits excessive pride and self obsession such that it easily disregards customers, partners, investors and competitors as inferior. For example, a firm where customers are viewed as difficult and foolish such that their complaints and suggestions are ignored.

Professionalism

A firm that meets or exceeds the standards of diligence and behavior that can be reasonably expected of a profession versus one that fails to meet such standards.

Resilience

The degree to which employees bounce back from stress, criticism and disappointment without loss of enthusiasm.

Peak Experiences

A firm where employees find work meaningful, memorable and exhilarating.

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