Types of Work

Types of Work

Types of Work Jonathan Poland

Work refers to any productive activity or pursuit that is undertaken in order to create value. There are countless types of work, both paid and unpaid, and they can be broadly categorized into several foundational types.

Generalist
Roles and tasks that involve applying knowledge from many domains in a flexible and dynamic way. For example, a hotel manager who deals with accounting, maintenance, operations and customer service in a single shift.

Specialist
Roles and tasks that involve highly specific know-how such as an elevator technician who knows how to repair and maintain certain types of elevator. This includes trades such as electricians.

Entrepreneur
An entrepreneur is an individual who creates new industries, business models, products, services and ways of doing things. This requires the flexibility of a generalist.

Capitalist
An individual who puts capital and people to work. For example, a restaurant owner who employs dozens of people and generates value from capital such as buildings. This includes anyone who takes risks with their own money such as a farmer who puts land to work.

Strategy & Planning
The process of forming strategy, making decisions and implementing. Includes roles such as executive management, project management and change management.

Communications
Work that is primarily about communicating such as sales, customer service and advertising. This includes any role that is highly social.

Healthcare
Any role in the healthcare industry. This involves the application of knowledge and has a human side that requires sympathy and ethics.

Creative
The creation of nonobvious works. This includes areas such as art, design and craft where one work item may be extremely valuable and another worthless.

Knowledge Work
Work that primarily involves creating, communicating, managing and applying knowledge. This includes diverse areas such as research, teaching and business operations.

Professional Services
The services of recognized professionals such as doctors, dentists, lawyers and accountants.

Management
Management is the process of directing and controlling teams, resources, processes and missions.

Technical
The process of automating work including software development, technical specialists and technology operations roles.

Administration
The bureaucratic practice of implementing policy, processes, procedures and standards. This includes any work that is standardized, repeatable and predictable.

Manual Labor
Physical work that isn’t particularly creative, specialized or social.

Customer Service Techniques Jonathan Poland

Customer Service Techniques

Customer service is any person-to-person exchange between a business and a customer. Developing successful customer service is essential for any…

Technological Change Jonathan Poland

Technological Change

Technological change refers to the development and adoption of new technologies and the ways in which they transform society and…

Quality Management Jonathan Poland

Quality Management

Quality management is a process that ensures products and services meet certain standards of quality before they are released to…

Knowledge Transfer Jonathan Poland

Knowledge Transfer

Knowledge transfer is the process of transferring knowledge, skills, and information from one person or group to another. It is…

Personal Data Jonathan Poland

Personal Data

Personal data is any information that can be used to identify an individual, including their name, date of birth, address,…

Long Tail Model Jonathan Poland

Long Tail Model

The long tail refers to a business model that allows a large number of niche products or services to be…

Process Efficiency Jonathan Poland

Process Efficiency

Process efficiency refers to the effectiveness of a process in achieving its intended outcomes, while minimizing waste and inefficiency. A…

Business Risk Jonathan Poland

Business Risk

A business risk is a potential event or situation that could negatively impact an organization’s ability to achieve its objectives.…

Cycle Time Jonathan Poland

Cycle Time

Cycle time is a measure of the time it takes to complete a single cycle of a process or task.…

Learn More

Change Management Jonathan Poland

Change Management

Change management is the process of planning and implementing changes within an organization. It involves analyzing the current state of…

What is Jevons Effect? Jonathan Poland

What is Jevons Effect?

Jevons paradox, also known as the Jevons effect, is a phenomenon in which an increase in the efficiency of resource…

Chaos Theory Jonathan Poland

Chaos Theory

Chaos theory is a branch of mathematics that studies the behavior of complex systems and the impact of small changes…

Data Infrastructure Jonathan Poland

Data Infrastructure

Data infrastructure refers to the hardware, software, and network resources that support the collection, storage, processing, and analysis of data.…

Root Cause Analysis Jonathan Poland

Root Cause Analysis

Root cause analysis (RCA) is a method of identifying the underlying causes of a problem or issue in order to…

Geographic Segmentation Jonathan Poland

Geographic Segmentation

Geographic segmentation is a marketing strategy that involves dividing a target market into smaller groups based on geographical characteristics such…

Project Metrics Jonathan Poland

Project Metrics

Project metrics are methods for measuring the progress and performance of a project. They are typically tracked continuously in order…

What’s a GSA Contract? 150 150 Jonathan Poland

What’s a GSA Contract?

A GSA (General Services Administration) Contract, also known as a GSA Schedule or a Federal Supply Schedule, is a long-term,…

Salesforce Automation Jonathan Poland

Salesforce Automation

Sales force automation is a type of management tool that helps businesses automate and streamline their core sales processes, such…