Business Services

Business Services

Business Services Jonathan Poland

Business services are a type of service that is primarily provided to businesses and organizations, rather than to individual consumers. These services are typically intangible, meaning that they do not have a physical form, but rather consist of expertise, knowledge, or other intangible resources. The business services industry is a large and diverse sector, comprising a wide range of companies and organizations that offer a wide range of services to businesses and other organizations. Business services are typically provided through a business model in which the service provider is paid for the value that it provides to its customers.

Computing
Computing services such as a cloud infrastructure platform.

Networks & Communications
Telecommunications such as an internet connection.

Management
Management services such as a facility management service.

Software
Software services such as a cloud-based sales automation platform.

Professional Services
Professional services such as legal or financial advice.

Consulting
Work as a service. For example, an IT consultant who develops software for a firm based on a contract.

Training
Training services such as onsite defensive computing training.

Finance
Financial services such as a bond issuance.

Insurance
Insurance services for businesses such as workers compensation insurance.

Travel
Business travel such as a business class flight.

Events
Event services such as an industry conference.

Food
Food services that target business customers such as a catering service.

Marketing
Marketing services including advertising, promotion and sales outsourcing.

Research
Research such as competitive intelligence.

Media
Media services such as video production for a corporate message.

Distribution
Distribution services such as an import/export service in a foreign market.

Supply
Supply related services such as a business-to-business ecommerce site for ordering office supplies.

Printing & Prototyping
Production of small runs of things such as a product prototype.

Production
Production services such as a contract manufacturer.

Engineering
Engineering services such as a firm that tests electronics products for standards compliance.

Design
Design services such as a graphics design firm that produces logos, signs, packaging, publications and web graphics for business customers.

Utilities
Utility services such as a solar panel installer that charges commercial customers based on power consumption.

Real Estate
Real estate services such as office and retail space.

Quality of Life
Services related to employee quality of life such as medical, daycare and fitness services.

Logistics
Logistics services such as a warehouse or transportation service.

Waste Management
Waste management such as recycling of cardboard.

Customer Relationships Jonathan Poland

Customer Relationships

Customer relationships refer to the interactions between a business and its potential, current, and former customers. These interactions can take…

Agile Change Management Jonathan Poland

Agile Change Management

Agile change management is the practice of leading continuous delivery processes in which changes are shipped within weeks. This approach…

What is a Capitalist? Jonathan Poland

What is a Capitalist?

A capitalist is an individual who supports or practices capitalism, which is an economic system based on the principles of…

Storytelling Jonathan Poland

Storytelling

Storytelling is the act of using narrative to communicate information in an engaging and memorable way. Businesses can use storytelling…

Adaptive Performance Jonathan Poland

Adaptive Performance

Adaptive performance is the ability of an individual to perform well in changing, uncertain, and stressful situations. This type of…

Commodity Risk Jonathan Poland

Commodity Risk

Commodity risk is the risk that changes in commodity prices may result in losses for a business. Commodity prices can…

Business Efficiency Jonathan Poland

Business Efficiency

Business efficiency refers to the effectiveness with which a company or organization converts inputs, such as capital, labor, and materials,…

What is a thought experiment? Jonathan Poland

What is a thought experiment?

A thought experiment is a mental exercise that involves exploring the implications or consequences of a hypothetical idea, story, or…

Puffery Jonathan Poland

Puffery

Puffery refers to exaggerated or overstated claims in marketing communications. It is a legal concept that acknowledges that customers expect…

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Business Models Jonathan Poland

Business Models

Business models define how a company creates, delivers, and captures value. There are numerous business models, each tailored to specific…

Due Diligence Jonathan Poland

Due Diligence

Due diligence refers to the level of investigation, care, and judgement that is appropriate and expected in a given situation.…

Cash Flow Statement Jonathan Poland

Cash Flow Statement

The cash flow statement is a financial statement that shows the inflows and outflows of cash for a company over…

What is Genchi Genbutsu? Jonathan Poland

What is Genchi Genbutsu?

Genchi Genbutsu is a Japanese term that refers to the practice of going to the source or the root of…

Segregation of Duties Jonathan Poland

Segregation of Duties

Segregation of duties is a principle in internal control that aims to reduce the risk of fraud or errors by…

Customer Analysis Jonathan Poland

Customer Analysis

Customer analysis involves systematically examining and understanding the characteristics, needs, motivations, and decision-making processes of a target market. This process…

What is a Business Case? Jonathan Poland

What is a Business Case?

A business case is a document that presents a proposal for a project, strategy, or course of action. It is…

Motivation Jonathan Poland

Motivation

Motivation is the driving force that inspires people to take action and pursue their goals. It is an important factor…

Strategic Direction Jonathan Poland

Strategic Direction

Strategic direction refers to the long-term vision and direction of an organization, and it serves as a guiding principle for…