Stakeholders

Stakeholders

Stakeholders Jonathan Poland

Stakeholders are individuals or groups who have an interest or concern in something, especially a business. For example, in a corporation, stakeholders might include shareholders, employees, customers, and suppliers. The concept of stakeholders is important because it recognizes that a business has responsibilities not just to its shareholders, but also to other groups who are affected by its actions.

Investors
The owners of a business. Investors typically have a right to accurate and timely information such as regular financial statements. They may also have the right to approve or reject major decisions such as mergers & acquisitions.

Creditors
The creditors of a business typically have rights such as access to accurate and timely financial information.

Communities
The communities that are impacted by your business. For example, your impact on the quality of life, environment and economy of a city.

Trade Unions
Trade unions may be informed and consulted about things such as worker safety.

Employees
Employees and other individual contributors to your organization.

Governments
Government agencies such as regulatory bodies and taxation authorities.

Partners
Partners such as suppliers and distribution partners.

Customers
Customers who depend on your products and services.

Internal Stakeholders
Internal stakeholders are stakeholders by virtual of their role in your organization. For example, your board of directors, executive managers, auditors, business units, internal customers, operations teams, subject matter experts and users.

Learn More
Customer Preferences Jonathan Poland

Customer Preferences

Customer preferences are the specific desires, likes, dislikes, and motivations that influence a customer’s purchasing decisions. These preferences complement customer…

Product Experience Jonathan Poland

Product Experience

Product experience refers to the overall value that a product or service provides to customers based on their perceptions as…

Onboarding Jonathan Poland

Onboarding

Onboarding is the process of introducing a new employee to an organization and providing them with the necessary tools, resources,…

Examples of Customer Needs Jonathan Poland

Examples of Customer Needs

Customer needs refer to the specific requirements, desires, or expectations that a customer has for a product or service. These…

Public Relations Jonathan Poland

Public Relations

Public relations (PR) refers to the practice of managing the spread of information between an organization and its stakeholders. The…

Recursive Self-improvement Jonathan Poland

Recursive Self-improvement

Recursive self-improvement refers to software that is able to write its own code and improve itself in a repeated cycle…

Resource Efficiency Jonathan Poland

Resource Efficiency

Resource efficiency is the process of using resources in a way that maximizes their value and minimizes waste. This can…

One Stop Shop Jonathan Poland

One Stop Shop

A one stop shop model is a business model in which a single company or organization offers a wide range…

Brand Image Jonathan Poland

Brand Image

Brand image is the overall perception that consumers and the public have of a brand. It is the way that…

Content Database

Search over 1,000 posts on topics across
business, finance, and capital markets.

Phased Implementation Jonathan Poland

Phased Implementation

Phased implementation is a method of developing and introducing a business, brand, product, service, process, capability, or system by dividing…

Ground Rules Jonathan Poland

Ground Rules

Ground rules are rules or guidelines that are established at the beginning of a meeting, activity, or other situation to…

Research Skills Jonathan Poland

Research Skills

Research skills are abilities that enable individuals to effectively investigate, analyze, and communicate knowledge. These skills are essential for success…

Product Demand Jonathan Poland

Product Demand

Product demand refers to the desire or need for a particular product or service in the market. It is a…

Window of Opportunity Jonathan Poland

Window of Opportunity

The window of opportunity is a concept that refers to a limited time period during which an opportunity is available…

Dismissing Employees Jonathan Poland

Dismissing Employees

Letting go (aka firing) employees is a difficult and sensitive task, and it’s important to handle it with care and…

Soft Sales vs Hard Sale Jonathan Poland

Soft Sales vs Hard Sale

A soft sell is an approach to sales and promotion that emphasizes building a relationship and reputation with customers, rather…

Brand Authenticity Jonathan Poland

Brand Authenticity

Brand authenticity is the degree to which a brand accurately represents itself and its values to consumers. It is the…

Project Goals Jonathan Poland

Project Goals

Project goals refer to the desired business outcomes that a project aims to achieve. These goals are typically outlined in…