Stakeholders Jonathan Poland

Stakeholders are individuals or groups who have an interest or concern in something, especially a business. For example, in a corporation, stakeholders might include shareholders, employees, customers, and suppliers. The concept of stakeholders is important because it recognizes that a business has responsibilities not just to its shareholders, but also to other groups who are affected by its actions.

The owners of a business. Investors typically have a right to accurate and timely information such as regular financial statements. They may also have the right to approve or reject major decisions such as mergers & acquisitions.

The creditors of a business typically have rights such as access to accurate and timely financial information.

The communities that are impacted by your business. For example, your impact on the quality of life, environment and economy of a city.

Trade Unions
Trade unions may be informed and consulted about things such as worker safety.

Employees and other individual contributors to your organization.

Government agencies such as regulatory bodies and taxation authorities.

Partners such as suppliers and distribution partners.

Customers who depend on your products and services.

Internal Stakeholders
Internal stakeholders are stakeholders by virtual of their role in your organization. For example, your board of directors, executive managers, auditors, business units, internal customers, operations teams, subject matter experts and users.

Content Database

Quality Goals Jonathan Poland

Quality Goals

Quality goals are specific targets that are set to improve the quality of a product, service, or process. They are…

Process Automation Jonathan Poland

Process Automation

Introduction: Process automation refers to the use of information systems to automate business processes in order to improve efficiency and…

Consumer Services Jonathan Poland

Consumer Services

Consumer services are services that are provided to individual consumers, rather than to businesses or organizations. These services are typically…

Adaptive Performance Jonathan Poland

Adaptive Performance

Adaptive performance is the ability of an individual to perform well in changing, uncertain, and stressful situations. This type of…

What is Avoidance? Jonathan Poland

What is Avoidance?

Avoidance is the act of avoiding something that one finds unpleasant or inconvenient. This can involve a variety of different…

Added Value Jonathan Poland

Added Value

The total combined industries of consumer goods and services.

Niche vs Segment Jonathan Poland

Niche vs Segment

A niche is a specific, identifiable group of customers who have unique needs and preferences that are not shared by…

Product-as-a-Service Jonathan Poland


The Product-as-a-Service business model involves offering a service in areas that were traditionally sold as products. This model involves ongoing…

ERG Theory Jonathan Poland

ERG Theory

ERG theory is a motivational theory that was developed by Clayton Alderfer. It is an extension of Maslow’s hierarchy of…