Competencies are the various traits and capabilities that enable an individual or organization to be effective and successful. These may include skills, knowledge, abilities, personal attributes, and relationships that contribute to the ability to create value. In other words, competencies are the characteristics that allow someone or something to perform at a high level and achieve desired results. These may be related to specific job tasks or more general qualities that are applicable in a variety of contexts. By developing and demonstrating a range of competencies, individuals and organizations can increase their effectiveness and contribute to their own and others’ success. The following are common types of competency.
The ability to accomplish a task. For example, the ability to replace a motor in a particular model of elevator.
The systematic search and investigation of information and information sources.
The process of gathering, interpreting and structuring information.
The practice of designing and executing tests to discover knowledge or test a hypothesis.
The ability to transfer meaning to others and fully understand verbal and written communications.
A talent for communicating to groups.
The art of making information interesting.
The ability to change people’s actions and ideas using communication.
Negotiating prices, terms and agreements.
A talent for meeting people and building out a network of social connections.
The process of building and sustaining relationships with stakeholders such as customers.
The relationships currently held by an individual or organization. For example, a candidate for a sales position who already knows hundreds of people in your industry versus a candidate who is relatively unknown.
The ability to build relationships and influence in the context of a culture.
A talent for identifying goals and plans to achieve goals under constrained and competitive conditions.
The direction of teams and control of resources.
Managing commitments and perceptions so that the work you produce matches the expectations of your stakeholders.
Oversight and direction of work.
Conducting processes and procedures.
Identifying and executing steps that achieve goals.
Orchestrating resources in order to realize a plan.
The ability to use time effectively as measured by productivity.
Attention to Detail
The ability to deliver high quality products, communications and services.
Planning, organizing and facilitating meetings.
The process of developing, capturing, communicating and using knowledge.
A talent for getting people working together towards a common purpose independent of your authority.
The practice of leading change including defeating resistance to change.
The ability to achieve a set of goals without management and supervision.
Dealing with challenges and stress without a loss of motivation, direction and diligence.
Applying the level of care in your work that can be reasonably expected.
A talent for making reasonable decisions using techniques such as decision modeling.
Troubleshooting and developing solutions to problems.
The ability to come up with non-obvious value.
The process of seeking leaps forward as opposed to incremental improvements.
Identifying, analyzing, treating and monitoring risk.
The end-to-end process of preventing mistakes.
Planning and control of financial resources including budget planning, forecasting, accounting, financial controls, financial reporting and audits.
The end-to-end process of managing relationships with customers and closing sales.
A talent for delivering customer service that is perceived as friendly and diligent.
The process of researching, developing, launching, distributing, pricing, promoting and selling products and services.
The ability to use technologies such as applications and systems.
Deploying, configuring and administering information technology.
The ability to architect, design and develop software.
The application of science and mathematics to design and development.
The design of user interfaces and other user experiences.
The design of visual things such as posters.
Art is the creation of things with aesthetic value without commercial constraint.
Craft is the creation of physical value by hand.
Knowledge that is specific to a domain such as a science or industry.
Highly specific knowledge such as a salesperson who knows about a customer’s internal politics related to their purchase decisions.
A talent for applying design to solve problems and make decisions.
Systems thinking is the ability to fully model the end-to-end impact of things to develop elegant solutions to complex problems.
The ability to understand, communicate and use emotion.
A talent for developing the competencies of others.