Quality Assurance

Quality Assurance

Quality Assurance Jonathan Poland

Quality assurance (QA) is the process of verifying that a product or service meets specific quality standards. This is often done through a combination of testing and inspection, and is typically performed by a dedicated QA team or by an individual with expertise in quality assurance. This may encompass areas such as organizational structure, processes, systems, design, reliability engineering and human factors. The goal of QA is to identify and address any issues or defects in a product or service before it is released to customers. This can help ensure that the product or service meets the expectations of its users and is free of defects or errors that could negatively impact its performance.

QA processes are typically implemented at various stages of the product development lifecycle, including during the design and development phase, during testing, and prior to launch. This can help ensure that any issues or defects are identified and addressed early in the development process, before the product or service is released to customers. QA processes typically involve a combination of manual testing and inspection, as well as automated testing using specialized software tools. Manual testing involves a QA team or individual manually testing the product or service to identify any issues or defects. Automated testing, on the other hand, involves using specialized software tools to test the product or service automatically, allowing for more efficient and comprehensive testing.

Overall, quality assurance is a critical part of the product development process. By verifying that a product or service meets specific quality standards, QA helps ensure that the product or service is able to meet the expectations of its users and is free of defects or errors that could impact its performance.

The following are common techniques and considerations.

  • Benchmarking
  • Business Capabilities
  • Business Process Reengineering
  • Compliance
  • Configuration Management
  • Conformance Quality
  • Continuous Improvement
  • Fail-safe
  • Fit For Purpose
  • Gap Analysis
  • Graceful Degradation
  • Human Error
  • Incident Management
  • Ishikawa Diagrams
  • Kaizen
  • Latent Human Error
  • Operations Analysis
  • Pokayoke
  • Problem Analysis
  • Problem Management
  • Process Improvement
  • Quality
  • Quality Control
  • Quality Goals
  • Quality Objectives
  • Quality Policy
  • Reliability Engineering
  • Requirements
  • Safety By Design
  • Service Management
  • Specifications

Content Database

Production Jonathan Poland


Production is the process of creating goods or services for the purpose of satisfying consumer demand. It involves a range…

Conceptual Framework Jonathan Poland

Conceptual Framework

A conceptual framework is a theoretical structure that represents and organizes a set of concepts and ideas. It is used…

Gap Analysis Jonathan Poland

Gap Analysis

A gap analysis is a method used to determine the distance between an organization’s current state and its desired future…

Division of Labor Jonathan Poland

Division of Labor

The process of dividing work into specific roles, tasks, and steps is known as division of labor. This allows individuals…

Data Breach Jonathan Poland

Data Breach

A data breach is a security incident in which sensitive, protected, or confidential data is accessed, disclosed, or stolen. Data…

Prototyping Jonathan Poland


A prototype is a preliminary version of something that is used to test and refine an idea, design, process, technology,…

Competition Jonathan Poland


Competition is a term that refers to the act of engaging in a contest with others in order to determine…

Market Forces Jonathan Poland

Market Forces

The interaction that shapes a market economy. Market forces are the factors that determine the supply and demand for a…

Performance Feedback Jonathan Poland

Performance Feedback

Performance feedback is any type of communication that evaluates an employee’s work performance and provides them with guidance on how…