Quality Requirements

Quality Requirements

Quality Requirements Jonathan Poland

Quality requirements refer to the specific standards that a product, service, process, or environment must meet in order to be considered of high quality. Quality can refer to both tangible and intangible elements that add value beyond the functional features of a product or service. Quality requirements help to ensure that products, services, processes, and environments meet the needs and expectations of customers and stakeholders. By defining quality requirements, businesses can ensure that they are consistently delivering high-quality offerings that meet the needs of their customers. The following are illustrative examples of quality requirements.

Reliability

Enduring and consistent performance in real world conditions. For example, a drum designed to maintain its sound for at least 150,000 strikes.

Consistency

The requirement that units be the same or that units be internally consistent. For example, apples that are mostly the same size with similar appearance and taste.

Availability

The availability of a service. For example, a requirement for a software service to be up 99.99% of the time.

Usability

Requirements related to ease of use such as a can of coffee that is easy for everyone to open and reseal.

Customer Experience

Requirements that make a product or service more pleasing to customers. For example, the requirement that coffee smell good when you first open the can.

Look & Feel

The look and feel of products and services such as the aesthetics of a mobile device.

Environments

The quality of environments such as the interior design of a hotel lobby.

Customer Service

Customer service requirements such as the practice of greeting guests of a hotel by all staff in common areas such as hallways.

Performance

Performance requirements such as the responsiveness and speed of a user interface.

Maintainability

Requirements that things be easy to maintain and fix. For example, a mobile device with elements that can be swapped in and out by users to upgrade or replace things.

Materials & Ingredients

Specifications of material and ingredient quality such as the requirement that coffee be organic coffee of a particular appellation.

Learn More…

Service Level Objective Jonathan Poland

Service Level Objective

An service level objective (SLO) is a standard used to measure the…

Serviceable Market Jonathan Poland

Serviceable Market

Serviceable market is the part of the total addressable market that can actually be reached.

Sales Objections Jonathan Poland

Sales Objections

A sales objection is a concern or hesitation that a customer has…

Pricing 101 Jonathan Poland

Pricing 101

Pricing is an important aspect of business, as it determines the revenue…

White Labeling Jonathan Poland

White Labeling

White label refers to products or services that are produced and designed…

Procurement Risk Jonathan Poland

Procurement Risk

Procurement risk is the risk of financial loss or other negative consequences…

Needs Identification Jonathan Poland

Needs Identification

Needs identification is the process of discovering and understanding a customer’s needs,…

Workload Automation Jonathan Poland

Workload Automation

Workload automation is the process of automating the execution of routine tasks…

Advantages vs Disadvantages of Technology Jonathan Poland

Advantages vs Disadvantages of Technology

Technology has brought many advantages to modern society, and has greatly improved…

Jonathan Poland © 2023

Search the Database

Over 1,000 posts on topics ranging from strategy to operations, innovation to finance, technology to risk and much more…

Advertising Objectives Jonathan Poland

Advertising Objectives

Advertising objectives are the specific goals that an advertising message or campaign…

Human Resources Jonathan Poland

Human Resources

Human resources is the department within a business that is responsible for…

Foot in the Door Jonathan Poland

Foot in the Door

The foot-in-the-door technique is a persuasion strategy that involves asking for a…

Employee Development Jonathan Poland

Employee Development

Employee development is the process of providing employees with learning and experience…

Restructuring Jonathan Poland

Restructuring

Restructuring is the process of reorganizing or reshaping an organization in order…

Cottage Industry Jonathan Poland

Cottage Industry

A cottage industry is a small-scale, home-based business or economic activity that…

Supply Risk Jonathan Poland

Supply Risk

Supply risk refers to the likelihood that a disruption in the supply…

Relationship Building Jonathan Poland

Relationship Building

Relationship building is the act of establishing and maintaining social connections with…

Contract Risk Jonathan Poland

Contract Risk

Contract risk refers to the potential negative consequences that a business may…