Managed Services

Managed Services

Managed Services Jonathan Poland

Managed services refer to a range of IT and business services that are outsourced to a third-party provider. These services are typically delivered on a subscription basis, and are designed to help organizations manage and maintain their IT infrastructure, business processes, or other operational needs.

Managed services offer a number of benefits to organizations. One of the main benefits is that they allow organizations to offload tasks and responsibilities to a third-party provider, which can help to free up time and resources to focus on core business activities. Managed services can also help to improve efficiency and productivity, as they allow organizations to access specialized expertise and resources on an as-needed basis.

Another benefit of managed services is that they can help to reduce costs. By outsourcing tasks and responsibilities to a third-party provider, organizations can avoid the need to hire and train in-house staff, and can take advantage of economies of scale. Managed services can also help to reduce the risk of IT and business disruptions, as providers typically offer proactive monitoring and maintenance services.

However, managed services can also present challenges, such as the need to carefully evaluate and select a provider, and the need to ensure that the provider is meeting the agreed-upon service level agreements. Bottom line, managed services are a range of IT and business services that are outsourced to a third-party provider on a subscription basis. They offer a number of benefits, such as the ability to free up time and resources, improve efficiency and productivity, and reduce costs. However, they can also present challenges, such as the need to carefully evaluate and select a provider. The following are common types of managed service.

Applications, systems and automation that are fully managed including administration, infrastructure, security and support.

Foundational services such as networks that are managed including processes such as security, capacity management and quality assurance.

Facilities such as offices that are managed including things like security, maintenance, cleaning, kitchen services and administrative processes.

Equipment & Machines
Equipment, devices and machines that are wrapped in management services. For example, an elevator that is sold with a monitoring and maintenance service.

Business Capabilities
Business capabilities that are provided as a service including well defined performance measurements. For example, a business capability such as payroll is commonly outsourced to a managed service.

Business Processes
A business process that is completely or partially run as a managed service. For example, a lead generation and qualification process might make use of multiple managed services with the core process remaining internal.

Groups of related business processes that are outsourced as an operations function. For example, a retail company that outsources its entire supply chain management operations to a service.

Learn More
Operations Security Jonathan Poland

Operations Security

Operations security, also known as “opsec,” is the practice of protecting sensitive information in the context of day-to-day business activities.…

Retrenchment Strategy Jonathan Poland

Retrenchment Strategy

Retrenchment is a business strategy that involves reducing the size or scope of a company in order to improve efficiency…

Ways of Thinking Jonathan Poland

Ways of Thinking

Ways of thinking refer to the mindsets and approaches that individuals use to form their ideas, opinions, decisions, and actions.…

Program Controls Jonathan Poland

Program Controls

Program controls are the mechanisms that enable a computer program to execute a set of instructions in a specific order…

What are Power Structures? Jonathan Poland

What are Power Structures?

Power structures are the systems or frameworks that are used to exert control or influence over a government, organization, or…

Situational Awareness Jonathan Poland

Situational Awareness

Situational awareness (SA) is the ability to understand and effectively respond to a situation by being aware of what is…

Coding Skills Jonathan Poland

Coding Skills

Coding skills are a combination of talents, knowledge, and experience that enable an individual to create valuable software. This can…

Chaos Theory Jonathan Poland

Chaos Theory

Chaos theory is a branch of mathematics that studies the behavior of complex systems and the impact of small changes…

Types of Capital Jonathan Poland

Types of Capital

Capital is an asset that is expected to produce future economic value. It is a productive resource that is used…

Content Database

Search over 1,000 posts on topics across
business, finance, and capital markets.

Subscription Model Jonathan Poland

Subscription Model

A subscription model is a pricing and revenue strategy in which customers pay a recurring fee for access to a…

Industrial Design Jonathan Poland

Industrial Design

Industrial design involves creating designs for mass-produced products. A common principle in industrial design is that the design should be…

Due Diligence Jonathan Poland

Due Diligence

Due diligence refers to the level of investigation, care, and judgement that is appropriate and expected in a given situation.…

Algorithmic Accountability Jonathan Poland

Algorithmic Accountability

Algorithmic accountability is the concept of holding algorithms and the organizations that use them accountable for the decisions they make…

Positive Feedback Loop Jonathan Poland

Positive Feedback Loop

A positive feedback loop is a situation where an initial change or input (A) leads to a further change or…

Autonomous System Jonathan Poland

Autonomous System

An autonomous system is a system that is capable of functioning independently, without the need for human intervention. Autonomous systems…

Solution Selling Jonathan Poland

Solution Selling

Solution selling is a type of sales approach that focuses on offering customers a tailored solution to their problems, rather…

Quality Goals Jonathan Poland

Quality Goals

Quality goals are specific targets that are set to improve the quality of a product, service, or process. They are…

What is a Persona? Jonathan Poland

What is a Persona?

Personas are fictional characters that businesses use to represent and model the characteristics, goals, needs, behaviors, and emotions of their…