An service level objective (SLO) is a standard used to measure the performance of a business or technology service. These objectives are often outlined in contracts, such as a master service agreement, and may include consequences for failing to meet a certain level of service, such as issuing refunds. SLOs are used to ensure that a business or service is meeting the necessary requirements and providing a satisfactory level of performance.

Common examples of service level objectives.

1. Percentage of uptime for a website
2. Average response time for customer support inquiries
3. Number of errors or bugs in a software application
4. Average time to resolve technical issues
5. Percentage of orders fulfilled within a specified time frame
6. Percentage of customer complaints resolved within a certain time period
7. Average time to process and approve loan applications
8. Percentage of shipments delivered on time
9. Average wait time for a call center
10. Percentage of marketing emails delivered to the intended recipients
11. Average time to process and approve insurance claims
12. Percentage of purchases completed successfully on an e-commerce website
13. Average time to process and approve visa or passport applications
14. Percentage of patients seen within a certain time frame at a healthcare facility
15. Average time to complete maintenance or repair requests
16. Percentage of power outages restored within a certain time period
17. Average time to process and approve building permit applications
18. Percentage of parking tickets issued that are paid within a certain time frame
19. Average time to process and approve social security or disability claims
20. Percentage of orders for a restaurant that are prepared within a certain time frame
21. Average time to process and approve unemployment benefit claims
22. Percentage of flights that depart and arrive on time
23. Average time to process and approve tax returns
24. Percentage of defective products identified and replaced within a certain time period
25. Average time to process and approve mortgage applications