Quality Goals

Quality Goals

Quality Goals Jonathan Poland

Quality goals are specific targets that are set to improve the quality of a product, service, or process. They are often developed as part of a broader quality assurance strategy or as part of a performance management system. Quality goals are designed to help organizations identify areas where they need to improve and to establish clear targets for improvement. By setting specific, measurable, attainable, relevant, and time-bound (SMART) quality goals, organizations can more effectively track progress and ensure that they are making progress towards their desired quality outcomes. The following are examples of quality goals.

  • Defects: Reducing the number of defects discovered by quality control.
  • Quality Control: Improving the quality control process itself.
  • Measurement: Measuring new quality metrics.
  • Benchmarking: Comparing your product or service quality to your competitors and industry.
  • Reporting: Capturing valuable measurements and communicating them.
  • Durability: Increasing the durability of products with new designs, materials and methods.
  • Service Quality: The quality of services is typically measured with intangible elements such as wait time.
  • Customer Ratings: Improving ratings on external sites such as a hotel that is concerned with improving review scores on a popular travel site.
  • Customer Experience: Internal measures of the customer experience such as turnaround time for requests.
  • Customer Satisfaction: Customer satisfaction is a common way to measure quality for both products and services.
  • Availability: The availability of services, particular digital services.
  • Data Quality: Addressing data quality issues such as the accuracy, completeness or timeliness of data.
  • Process Quality: The quality of process outputs such as a billing process that produces monthly customer invoices.
  • Supply: The quality of supplied components, parts and materials.
  • Traceability: Improving the tracking of things so that quality problems can be investigated, isolated and managed.
  • Consistency: Making products and services predictable, stable and consistent.
  • Standards: The implementation of external or internal quality standards.
  • Human Error: Reducing human error with improved policy, procedure, processes, systems and training.
  • Information Security: In many cases, a quality assurance team acts as oversight for information security issues, particularly security issues related to compliance.
  • Safety: Reducing health and safety risks.
  • Compliance: Compliance to laws, regulations, standards and internal policies such as best practices.
  • Monitoring: Implementing controls to monitor processes, procedures and other elements that impact quality.
  • Logistics: Improving inbound and outbound logistics where this impacts quality. For example, a firm that views late deliveries as damaging to the customer experience.
  • Training: Training designed to reduce incidents or improve service or product quality.
  • Incident Management: The process of responding to customer impacting issues.
  • Problem Management: The process of investigating and fixing the root cause of incidents.
Learn More
Project Metrics Jonathan Poland

Project Metrics

Project metrics are methods for measuring the progress and performance of a project. They are typically tracked continuously in order…

Creative Ability Jonathan Poland

Creative Ability

Creative ability is the talent or aptitude for creating ideas or products that are original, valuable, and impactful. This can…

Substitution Pricing Jonathan Poland

Substitution Pricing

A substitution price is the price at which a customer will choose to switch to a different product or service…

Sales Tactics Jonathan Poland

Sales Tactics

Sales tactics are specific strategies or approaches that salespeople use to persuade customers to buy a product or service. Sales…

Strategic Risk Jonathan Poland

Strategic Risk

Strategy risk refers to the potential for losses resulting from the implementation of a particular strategy. All strategies carry some…

Digital Channels Jonathan Poland

Digital Channels

A digital channel is a means of distributing or selling products or services electronically, as opposed to through physical channels…

Risk Management Process Jonathan Poland

Risk Management Process

Risk management is the practice of identifying and mitigating potential risks that could result in financial losses or other negative…

Embedded System Jonathan Poland

Embedded System

An embedded system is a specialized computer designed to perform a specific task. It consists of both hardware and software…

Project Communication Jonathan Poland

Project Communication

Project communication is the exchange of information and messages that occurs during the planning, execution, and evaluation phases of a…

Content Database

Search over 1,000 posts on topics across
business, finance, and capital markets.

Contract Risk Jonathan Poland

Contract Risk

Contract risk refers to the potential negative consequences that a business may face as a result of issues or problems…

Relationship marketing Jonathan Poland

Relationship marketing

Relationship marketing is a type of marketing that focuses on building long-term, mutually beneficial relationships with customers, rather than just…

Target Market Jonathan Poland

Target Market

A target market is a specific group of consumers that a business aims to sell its products or services to.…

Rationalism vs Empiricism Jonathan Poland

Rationalism vs Empiricism

Rationalism and empiricism are two philosophical approaches to understanding the world and acquiring knowledge. While they share some similarities, they…

Product Demand Jonathan Poland

Product Demand

Product demand refers to the desire or need for a particular product or service in the market. It is a…

Bausch + Lomb Jonathan Poland

Bausch + Lomb

Baxter International Inc. is a global healthcare company that develops and manufactures medical products and services for a wide range…

Small Business Jonathan Poland

Small Business

A small business is a privately owned and operated company with a small number of employees and relatively low volume…

Segregation of Duties Jonathan Poland

Segregation of Duties

Segregation of duties is a principle in internal control that aims to reduce the risk of fraud or errors by…

Scientific Control Jonathan Poland

Scientific Control

Scientific control is a fundamental principle of experimental research, which is used to minimize the influence of variables other than…