Performance Objectives

Performance Objectives

Performance Objectives Jonathan Poland

Performance objectives are goals that individuals set for themselves on a regular basis, such as quarterly, semi-annually, or annually. These objectives are often required to meet the criteria of being specific, measurable, achievable, relevant, and time-bound, commonly referred to as SMART goals. One of the most challenging aspects of setting performance objectives is finding a way to measure progress, as many important tasks may not have clear and direct methods of measurement. The following are illustrative examples of performance objectives.

Strategy

Develop a strategy for a new benefit for loyalty card members that is accepted by stakeholders. Measurements: delivery on time, acceptance by stakeholders, increase loyalty card membership to 20% of customers within 6 months of implementation.

Project Management

Deliver the ___ project within schedule and budget. Measurement: budget variance, schedule variance, stakeholder acceptance, performance feedback from stakeholders.

Graphic Design

Deliver assigned work within committed schedule to client satisfaction. Measurement: on-time delivery of work, client satisfaction survey.

IT Operations Manager

Implement process improvements to improve uptime of core services. Measurement: availability of 99.99% for customer portal, mean-time-to-repair of less than 3 hours.

Developer

Deliver a design document for the ___ project. Measurement: on-time delivery, approval by stakeholders, feedback from lead architect.

Sales

Close sales to achieve sales quota. Measurement: monthly recurring revenue of $130,000.

Sales Manager

Manage deals to improve gross margins. Measurement: gross margins of at least 22% total for deals closed by team.

Customer Service

Deliver timely, helpful and accurate service to customers. Measurement: first contact resolution %, average customer satisfaction rating.

Human Resources

Recruit motivated and skilled candidates to support the growth of the team. Measurement: % of positions filled, salary within range, % of new hires that pass probationary period, feedback from hiring manager.

Marketing

Increase the sales of the ___ service by releasing new features that customers find compelling. Measurement: launch at least one new feature, increase new subscriptions by 7% over last quarter, product development costs within budget.

Learn More
Eye Contact as a Skill Jonathan Poland

Eye Contact as a Skill

Eye contact is a fundamental component of communication and a crucial social signal in human interactions. This is why it…

Labor Productivity Jonathan Poland

Labor Productivity

Labor productivity is a measure of the efficiency with which labor is used to produce goods and services. It is…

Capital Expenditures Jonathan Poland

Capital Expenditures

Capital expenditures, also known as capital expenses or capex, refer to the money that a company spends to acquire, maintain,…

Change Driver Jonathan Poland

Change Driver

A change driver is a force or factor that initiates or drives change within an organization. Change drivers can be…

Business Ethics Jonathan Poland

Business Ethics

Business ethics refer to the principles and values that guide the behavior of individuals and organizations in the business world.…

What is Promotion? Jonathan Poland

What is Promotion?

Promotion refers to any marketing strategy that is aimed at increasing recognition, awareness, and interest in a brand, product, or…

Persistence Jonathan Poland

Persistence

Persistence is the ability to maintain motivation and effort over a prolonged period of time. It is a behavior or…

Organization 101 Jonathan Poland

Organization 101

A business organization is a group of individuals or entities that come together to pursue a common business goal or…

What is Progress? Jonathan Poland

What is Progress?

Progress is the advancement of positive and lasting change that has a significant impact. It can be challenging to determine…

Search →

There are two ways

to work with me…

for business

Key Bridge

“A platform for building better assets…”

for investing

Wall Street Pig

“Unfiltered commentary across the capital markets…”